What is an online consultation?
It is a consultation via email and/or video.
Who will do the online consultation?
Dr. Jean Louw, a qualified dermatologist.
How accurate is online consultations versus face-to-face consultations?
Studies suggest that the diagnostic accuracy of an online consultation is between 80-90% of a face-to-face consultation. Occasionally additional photos or a video consultation might be needed.
What does an online consultation cost?
How do I make payment?
How do I start the online consultation?
Please email the following to the practice:
- A short history of the problem
- Good photos, taken outside in sunlight at high resolution
- Proof of payment
Dr. Louw will then reply to you via email. He might request a video consultation via Skype or Zoom.
When does an online consultation end?
A consultation is concluded once a diagnosis is made or if Dr. Louw decides a diagnosis is not possible via an online consultation.
What happens if a diagnosis cannot be made via an online consultation?
A prescription will not be issued and you will need to schedule a face-to-face consultation. The cost of the online consultation will not be refunded, but will be deducted from the face-to-face consultation fee.
How do I receive a prescription for medication?
Dr. Louw will issue a prescription that can be emailed to you.